Question 1

What is WiseTwin?

Accepted Answer

WiseTwin is a 100% online industrial training solution using immersive 3D environments. It transforms your traditional training into interactive and engaging experiences, faithful to your business reality.

Question 2

How can WiseTwin help my company?

Accepted Answer

WiseTwin helps reduce risks, improve employee engagement, and optimize training costs. You can simulate dangerous situations safely, train your teams on your actual 3D installations, and track each learner's progress.

Question 3

What is WiseTrainer?

Accepted Answer

WiseTrainer is our immersive 3D simulator solution. We recreate your industrial facilities in 3D from photos or on-site scans. Your teams can train on exact replicas of their work environment, simulating dangerous situations safely.

Question 4

What is WisePaper?

Accepted Answer

WisePaper is our text-based training digitization tool, included free in all plans. You can create courses like on Notion, or import your existing documents (PDF, Word, PowerPoint). Our AI automatically generates quizzes to validate learning.

Question 5

What support is available?

Accepted Answer

The Free plan includes email support. The Pro plan offers priority support. The Business plan includes dedicated support with personalized guidance for deploying and using WiseTwin.

Question 6

What types of training can I create?

Accepted Answer

You can create immersive 3D environment training with WiseTrainer (safety, maintenance, lockout...), digitize your existing documents with WisePaper (procedures, manuals...), and create complete training paths with learner tracking.

Question 7

Does WiseTwin work with our existing content?

Accepted Answer

Absolutely! With WisePaper, import your PDFs, PowerPoints, Word docs, or Google Docs. Our AI transforms them into interactive training modules with automatic quiz generation. You keep your existing content while adding learner tracking.

Question 8

What languages is WiseTwin available in?

Accepted Answer

The WiseTwin platform is available in French and English. WiseTrainer simulators can be configured in the language of your choice according to your needs.

Question 9

How does progress tracking work?

Accepted Answer

WiseTwin includes a complete management platform with detailed dashboards, per-learner progress tracking, performance scores, QR code certifications, and exportable statistics. You can also create personalized training plans.

Question 10

How do you manage training plans?

Accepted Answer

You can create personalized training plans, associate WiseTrainer and WisePaper modules, assign learners, and track progress in real-time. Automatic reminders can be sent to learners who are behind.

Question 11

How do certifications work?

Accepted Answer

Certifications are automatically generated with a unique QR code to verify their authenticity. They are sent by email as soon as a learner validates a training and can be downloaded from their personal space.

Question 12

Can I send reminders to learners?

Accepted Answer

Yes! The platform has an automatic email reminder system. You can target all learners who are behind on a training plan or send individual reminders.

Question 13

How do I manage external learners (temps, subcontractors)?

Accepted Answer

WiseTwin offers a guest mode that allows you to add external learners without a professional email address. Ideal for quickly training temporary workers or subcontractors on your safety procedures.

Question 14

How does WiseTrainer simulator creation work?

Accepted Answer

The process is simple: 1) Request a quote to define your needs, 2) Send photos of your facilities (or on-site scan by our team), 3) 3D modeling in collaboration with your business experts, 4) Co-creation of pedagogical scenarios, 5) Delivery in about 1 month.

Question 15

What types of scenarios can be created?

Accepted Answer

We offer two ranges: Safe (safety) for safety procedures, emergency gestures, PPE use, fire evacuation, chemical leaks; and Tech (maintenance) for maintenance operations, fault diagnosis, lockout/tagout. Each environment includes 3 base scenarios.

Question 16

Is WiseTwin compatible with in-person training?

Accepted Answer

Yes! Even though there's no native "group" feature yet, you can run in-person sessions with WiseTwin. Equip your learners with tablets and lead a WisePaper course with a facilitator who expands on the content in real-time while each participant answers quizzes on their device.

Question 17

How does pricing work?

Accepted Answer

WiseTwin offers 3 plans: Free (up to 3 users, 1 LOTO WiseTrainer included), Pro at 89€/month per admin (up to 100 users, MFA included), and Business at 299€/month per admin (unlimited users, SSO, cross-company sharing). WiseTrainer simulators are billed separately based on the chosen range, with -20% on your first order.

Question 18

How much does a WiseTrainer simulator cost?

Accepted Answer

WiseTrainer environment development starts at 6,000€ for the Safe Range (safety) and 9,600€ for the Tech Range (maintenance). Each additional scenario costs 500€. Pro subscribers get -30% on their first WiseTrainer, and Business subscribers get -50%.

Question 19

What are the economic benefits?

Accepted Answer

WiseTwin helps reduce training costs (less travel, infinitely repeatable training at no extra cost), improve knowledge retention through immersion, and decrease accidents through better preparation. The management platform is included at no extra cost in your license.

Question 20

Is there a free trial period?

Accepted Answer

The platform is completely free during your training development phase. You only move to a paid plan when your learners actually start training. This allows you to take the time to create your content with no commitment.

Question 21

How long does it take to deploy WiseTwin?

Accepted Answer

Access to the WiseTwin platform is immediate. With WisePaper, you can create and digitize your training instantly. For WiseTrainer (3D simulators), expect about 1 month after receiving your photos to deliver your custom environment.

Question 22

How do you handle data security?

Accepted Answer

We offer multi-factor authentication (MFA), complete audit logs, and strict data isolation per organization from the Pro plan. Enterprise SSO (SAML/OAuth) is available in the Business plan.

Question 23

Do I need a VR headset to use WiseTwin?

Accepted Answer

No! WiseTwin is 100% accessible from a standard web browser. Your training works on PC, tablet, or mobile, with no special equipment needed. This is one of our main advantages: 0€ equipment investment.

Question 24

Does WiseTwin require installation?

Accepted Answer

No! WiseTwin is 100% online and accessible from any modern web browser, with no installation required. Your learners can train from anywhere.

Question 25

Can WiseTwin integrate with our existing systems?

Accepted Answer

Yes! WiseTwin supports SSO (SAML/OAuth) for unified login with your enterprise systems. Our training is also SCORM compatible for integration into your existing LMS.

Question 26

Does WiseTwin handle multi-site industries?

Accepted Answer

Perfectly! WiseTwin supports multi-organization management with granular permissions per site. The Business plan also allows cross-company sharing to share training with your partners.

Question 27

What are the technical requirements to use WiseTwin?

Accepted Answer

WiseTwin is compatible with all modern browsers (Chrome, Firefox, Safari, Edge). The only technical requirement is WebGL support to display 3D environments. A good internet connection is recommended for quickly loading WiseTrainer simulators.

Question 28

How is my learners' data protected?

Accepted Answer

WiseTwin is 100% GDPR compliant. All your data is hosted on European servers: we use Neon for databases and Azure for Unity builds of 3D simulators. Your data never leaves Europe.

Frequently asked questions